The buyer has 14 days to return the product from the date of receipt, as long as it is unsealed and in perfect condition for sale, both the content and the packaging (product, accessories and original packaging). In the case of having received the product and observing that the container has some blow, break or dent, it must be stated on the delivery note of the carrier, since if it is not done, it will be understood that such anomaly has been due to the negligence of the buyer, and Your return will not be accepted. If it is observed that the container presents any of these situations, the buyer must reject the shipment, stating the reason on the delivery note of the carrier, since if he does not reject the shipment indicating this situation, it will be understood that any anomaly arising in the product by This reason will be accepted by the buyer, and will not be accepted as an allegation of return.
As indicated in the shipping section, in the case of a return, it is the buyer who bears the costs of the freight, the latter must send the product freight paid, since the seller will reject any freight shipping due. Returned items must be shipped perfectly packaged.
The amount of the returns is not made in any case in currency, but a balance is applied in favor of the buyer for the amount of the returned products, without counting the postage that it made effective at the time of purchase or the return. That balance can be used to make subsequent purchases, there being no expiration period for them.
If the buyer alleges the existence of a defect of origin in the product, and it is sent to the seller for its expertise or repair, the buyer will pay the shipping and return costs that are generated if the product turns out to be correct.
Returns of pools and pool accessories are not accepted.
For reasons related to copyright protection, returns of products or accessories that can be copied or photocopied, such as CDs, DVDs, Videogames, books, etc., will not be accepted, unless they are returned without sealing their packaging original, and in perfect condition for sale. In the event that the product is defective, and after its verification, another product equal to the returned one will be sent to you.
Any return will not be valid until the seller has verified that the product, accessories or packaging has not been manipulated in bad faith to appear an acceptable return situation, or that the damage has not been caused by misuse by the buyer. In the event that everything is in accordance, the balance in favor of the buyer will be applied, the waiting time not being more than 30 days from the date of receipt of the shipment.
For any return after acceptance of the shipment, it is essential to contact the seller in advance to clarify the reason and receive shipping instructions. For this you can send an email to the address firstname.lastname@example.org, indicating in the subject the number of your order.
We reserve the right to make order returns for reasons of stock variations on the web with respect to the actual stock of the items ordered. In this case, the customer will be informed by phone or email and the full money of the order will be returned.
In a desire of the manufacturers to improve the quality and design of the products, it is possible that the colors or their contents differ from those of the image shown both on the packaging and on this website. If you want to ensure their similarity before making your purchase, you can contact us through the email address email@example.com, where we will inform you of this information.
As for the customer's keys to access and place the order, they are used so that no one other than the buyer can make any purchase on their behalf, therefore it is the buyer's sole responsibility to save, guard and not provide them to third parties. to prevent fraudulent use of them.
All the data that the buyer provides for registration will be treated with strict confidentiality in accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, indicating that he has the right of access to the file for consultation. , rectification or cancellation of your data. In order to see or modify the data, you can do so by accessing them from the Web, entering the user code and password. For the cancellation or cancellation of the data, you can do so by requesting it through an e-Mail to the account firstname.lastname@example.org, indicating in the subject "download data", and we will proceed to unsubscribe your data in our database as soon as possible.
You can contact us through any of the means that appear in the "Contact" section of the online store.